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My Gaming Ladder - Frequently Asked Questions


·   How do I receive the Software once I purchase it?
·   Is the software easy to install?
·   What kind of support does My Gaming Ladder offer?
·   Will My Gaming Ladder install the product for the customer?
·   Is there a terms of service and/or license agreement?
·   Where is My Gaming Ladder based?
·   Is your Software licensed?
·   Is it possible to change the Design/Layout of the Software?
·   How easily can I integrate the Software into my site design?
·   Will My Gaming Ladder help me change the layout and design of the software?
·   Is the Software provided in fully open source format?
·   What are the server requirements for the software?
·   How do I find out if the server I want to use has the necessary requirements?
·   Can I install/run your products without any HTML or programming knowledge?
·   Can I receive a trial version of your software before purchasing?
·   Can I receive a free copy of our software in return for me advertising your site?
·   What is the branding free option?
·   I've seen reports of security issues with your software, have these been fixed?
·   Can you recommend a good quality, affordable webhost that will support your scripts?
·   What are the differences between the Combo, Ladder and Tournament Systems?
·   Is the Software available in languages other than English?
·   Why should I choose your Software instead of a competitor's?
·   I have another question, that is not listed here. What can I do?




·   How do I receive the Software once I purchase it?

Software is available for download immediately after payment. For bank transfers and e-checks, this will mean once the funds have cleared. Software is available for download for 48 hours after a payment is made.

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·   Is the software easy to install?

Our software is very easy to install and can be done so within a few minutes. Detailed installation instructions are included with each product. Additionally, My Gaming Ladder provides free 24 hour support providing help with installing the software should you need it. We can also install the software for you, at the location you desire, for a small extra fee.

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·  What kind of support does My Gaming Ladder offer?

My Gaming Ladder provides unlimited ticket-based support, free of charge, to all our customers. Support is provided in all areas except for the editing of software code, for which we can only provide limited support.

Support is provided via our ticket-based support system. All support tickets are answered promptly, 365 days a year.

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·  Will My Gaming Ladder install the product for the customer?

Yes, My Gaming Ladder will fully install any purchased products if the customer wishes. An extra fee is charged for those who request our installation service. This option can be chosen when purchasing the software or at any stage afterwards.

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·  Is there a Terms of Service and/or License Agreement?

Yes, you can view our Terms of Service which also serves as our License Agreement by clicking on the user agreement link in the 'Main Menu' at the top left of our site.

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·  Where is My Gaming Ladder based and when was it founded?

My Gaming Ladder is based in the European Union and was founded in August 2001. My Gaming Ladder was the first web site of its kind and remains the leader in its field.

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·  Is your Software licensed?

We operate a license agreement described our terms of service to which all customers must agree before making any purchase. Customers may use copies of the software on any website that they own and operate. Customers may not distribute or re-sell the scripts to any third parties.

Customers who decide they no longer wish to use our product may request permission via e-mail to sell their product license. They may not keep any copies of a product once it is sold on. Furthermore, they may not pass on our scripts without receiving our explicit written permission first.

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·  Is it possible to change the Design/Layout of the Software?

The look and feel of the software can be easily changed for any of our products. All of our products use a template file which contains HTML used for the layout/design of the product. This template file can be edited to change the way the software looks to more closely match your needs. Colors can be changed without any knowledge of HTML needed.

Additionally, our Combo System uses a theme system with each theme having its own color scheme and design. Five free themes are included with the software and more can be created if desired.

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·  How easily can I integrate the Software into my site design?

All our products can be customized to match the rest of your site. Our software can be easily configured to fit within your site template.

The Combo System can be run on its own as an independant site, if desired. The combo system includes integrated news, rules, staff, stats, links and a contact page, all of which can be updated via the admin control panel.

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·  Will My Gaming Ladder help me change the layout and design of my ladder and/or tournament system?

Yes, My Gaming Ladder provides complete and unlimited support via our ticketing systems free of charge. We can only provide limited support with regard to changing/customizing the code of the ladders however.

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·   Is the Software provided in full open source format?

Yes, the software is provided in full open source format. This means that you can edit the code after purchasing, which allows the functionality to be customized, as much as you wish.

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·  What are the server requirements for the software?

Our software can run on any web server using a Windows or Unix based operating systems.

All our products require PHP support and access to one MySql database. Provided you have a web server with PHP support and one MySql database, you will be able to use our products.

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·  How do I find out if the server I want to use has the necessary PHP/MySql requirements?

Contact the server or webhosting provider you are using and ask do they provide PHP access and access to at least one MySql database.

If you wish, My Gaming Ladder can contact your webhost for you and find out. Contact us using the contact link in the "Main Menu" box to request this service.

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·  Can I install/run your products without any HTML or programming knowledge?

Our products can be installed as easily as installing a game or application on your computer. No knowledge of any programming language is necessary or even advantagous. Knowledge of HTML will allow for you to edit the script's layout more easily.

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·  Can I receive a trial version of your software before purchasing?

Unfortunately we cannot offer a trial version of any of our products at this time. We do however have a fully operational copy of our Combo System on our own server for you to test fully if you wish. This demo system can be viewed by clicking on the demos link at near the top of this page. The Combo System is basically the Ladder System and the Tournament System together, so this demo serves as demos for these products also.

Live demos of our software in action on customer sites are available on the individual product pages.

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·  Can I receive a free copy of our software in return for me advertising your site?

Unfortunately we cannot offer free copies of our scripts in return for advertising or sponsorship at this time.

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·  What is the branding free option?

We offer a version of our software with the copyright notices and references to My Gaming Ladder removed. This is the only way to legally use our software with the copyright notices removed. This option is available at an extra cost and can be chosen when making a purchase.

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·  I've seen reports of security issues with your software, have these been fixed?

Yes, ALL known security holes have been fixed in the latest version of our software (July 2010) and the scripts are fully secure. In fact, the last security issue that was discovered in April 2008, was fixed within 12 hours and a patch released to all customers immediately. Unfortunately while the software may be patched immediately, it is difficult to get the security notices removed from the various web sites that advertise them. If any further security issues arise - such occurances are rare - they will again be fixed immediately and all customers will be notified.

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·  Can you recommend a good quality, affordable webhost that will support your scripts?

GoDaddy.com offers an excellent quality economy plan for just $3.95 a month. This plan fully supports our software.

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·  What are the differences between the Combo, Ladder and Tournament Systems?

The Ladder System is a full software package allowing you to run online ladders. The Tournament System allows for the running of one-off tournaments only. The Combo System is our premium product and it brings together more advanced versions of both the Ladder System and Tournament Systems.

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·   Is the Software available in languages other than English?

Our products are provided in English only. However the software is provided in open souce format and the language can be changed by editing the files and translating the words/phrases manually. To date a number of our customers have changed the language to meet their requirements, without any problems.

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·   Why should I choose your Software instead of a competitor's?

In 2001, My Gaming Ladder became the first site on the Internet to offer gaming ladder and tournament scripts to the public. nine years later, we remain the leader in our field. We work hard to maintain this position with constant efforts made in improving both our service and our products. Already in use by thousands of customers worldwide, our software packages are tried and trusted, containing the most advanced features available, while remaining extremely flexible and easy to use. We release frequent product updates, containing the latest and most exciting technology with improvements and additions added according to our customer's demands and needs.

As a customer of My Gaming Ladder, you are choosing the most experienced team in the business and we believe, the most professional and advanced software on the market. Furthermore as a customer of My Gaming Ladder, you gain immediate access to our customer area which includes product downloads, professional online support and access to our customer forums where you can communicate directly with our staff and other customers.

When you choose My Gaming Ladder, you are choosing a quality product from the oldest and most respected name in the industry. We are confident that you will make the right choice.

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·  I have another question, that is not listed here. What can I do?

Click here to submit any questions you have to us. We answer all questions and queries as promptly as possible

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